Privacy policy

WORESHE

PRIVACY POLICY

Last Updated: 20/06/2026

Your privacy. Protected with the same care as our craft.

At Woreshe, we believe trust is the foundation of every great brand. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or communicate with us. We are committed to handling your data responsibly and in full compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable international privacy laws.

By using woreshe.com (the "Site") or engaging with our services, you agree to the practices described in this policy. If you do not agree, please do not use our Site or services.

1. WHO WE ARE

Woreshe is an international clothing brand specialising in South Asian women's fashion — Semi Formals, Formals, and Bridals — with worldwide shipping. For the purposes of UK and EU data protection law, Woreshe is the Data Controller of your personal information.

Contact Email:  info@woreshe.com

Website:  woreshe.com

2. INFORMATION WE COLLECT

We collect personal information in three ways: directly from you, automatically through your use of our Site, and from trusted third parties who help us operate our business.


Information you provide to us directly:

  • Identity details — your full name and title

  • Contact details — billing address, shipping address, email address, phone number

  • Order details — items purchased, order history, delivery preferences

  • Payment details — processed securely by our payment providers; we do not store full card numbers

  • Account details — username, password, and security information if you create an account

  • Customer service communications — messages, photos, or information you share when contacting us


Information collected automatically:

  • Technical data — IP address, browser type, device type, operating system

  • Usage data — pages viewed, items added to cart, time spent on site, referring URLs

  • Cookies and tracking technologies — see Section 5 below


Information from third parties:

  • Shopify (our e-commerce platform)

  • Payment processors such as Stripe and PayPal

  • Marketing and analytics providers including Meta (Facebook/Instagram) and TikTok

3. HOW WE USE YOUR INFORMATION

We use your personal information only for clear, lawful purposes — primarily to provide our products and services to you. Specifically, we use your data to:

  • Process and fulfil your orders, including shipping and delivery

  • Send order confirmations, shipping updates, and customer service communications

  • Manage your account, returns, exchanges, and refunds

  • Send marketing communications via email or SMS (only where you have opted in)

  • Improve our website, products, and overall customer experience

  • Detect, investigate, and prevent fraud or unauthorised activity

  • Comply with our legal, regulatory, and tax obligations

  • Respond to your enquiries and provide customer support

4. LEGAL BASIS FOR PROCESSING (UK GDPR)

Under UK and EU law, we rely on the following legal bases to process your personal data:

  • Contract: to process your orders and deliver our products to you.

  • Consent: to send marketing communications where you have opted in.

  • Legitimate Interests: to improve our services, prevent fraud, and run our business effectively.

  • Legal Obligation: to comply with tax, accounting, and other regulatory requirements.

5. COOKIES & TRACKING TECHNOLOGIES

Like most websites, we use cookies and similar technologies to make our Site work, improve your experience, and understand how visitors interact with our content.

We use:

  • Essential cookies — required for the Site to function (e.g. shopping cart, checkout).

  • Analytics cookies — to understand how customers use our Site so we can improve it.

  • Marketing cookies — including the Meta Pixel and TikTok Pixel, to deliver personalised advertising on Facebook, Instagram, and TikTok.


You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect parts of the Site, including checkout functionality.

6. MARKETING COMMUNICATIONS

We may send you emails or SMS messages about new arrivals, sales, and exclusive offers — but only if you have opted in. You can unsubscribe at any time by:

  • Clicking the "unsubscribe" link at the bottom of any marketing email

  • Replying "STOP" to any marketing SMS

  • Emailing us directly at info@woreshe.com


Even if you opt out of marketing, we may still send essential transactional messages relating to your order, account, or customer service requests.

7. HOW WE SHARE YOUR INFORMATION

We never sell your personal data. We only share it with trusted partners who help us run our business, under strict data protection agreements. These include:

  • Shopify — our e-commerce and hosting platform

  • Payment processors — Stripe, PayPal, and similar providers to process secure payments

  • Shipping and logistics partners — including Evri, DPD, and international couriers to deliver your orders

  • Marketing and analytics platforms — including Meta, TikTok, and email/SMS service providers

  • Professional advisers — accountants, lawyers, and auditors where legally required


We may also disclose your information where required by law, court order, or to protect our legal rights, our customers, or the public.

8. INTERNATIONAL DATA TRANSFERS

Because Woreshe operates internationally and uses global service providers, your data may be transferred and stored outside your country of residence — including in the United States, the United Kingdom, the European Economic Area, and Pakistan.

Where we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office or the European Commission, or transfers to countries with an adequate level of data protection.

9. HOW LONG WE KEEP YOUR DATA

We only keep your personal data for as long as necessary to fulfil the purposes outlined in this policy. Typical retention periods are:

  • Order and transaction records: up to 7 years (required for tax and accounting laws).

  • Account information: for as long as your account remains active.

  • Marketing preferences: until you withdraw consent or unsubscribe.

  • Customer service correspondence: up to 3 years from the last interaction.

10. YOUR DATA PROTECTION RIGHTS

Under UK GDPR and similar laws, you have the following rights regarding your personal data:

  • Right of access — request a copy of the personal data we hold about you.

  • Right to rectification — request correction of inaccurate or incomplete data.

  • Right to erasure — request deletion of your personal data, subject to legal exceptions.

  • Right to restrict processing — ask us to limit how we use your data.

  • Right to object — object to processing for marketing or other legitimate interests.

  • Right to data portability — receive your data in a portable format.

  • Right to withdraw consent — where processing is based on your consent.


To exercise any of these rights, please contact us at info@woreshe.com. We will respond within one calendar month, in line with UK GDPR.

If you believe we have not handled your data appropriately, you may also lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

11. DATA SECURITY

We take the security of your personal data seriously and use industry-standard technical and organisational measures to protect it, including SSL encryption, secure payment gateways, restricted access controls, and regular system reviews.

However, no online transmission is ever 100% secure. While we work hard to protect your information, we cannot guarantee absolute security and encourage you to use strong, unique passwords and avoid sharing account details.

12. CHILDREN'S PRIVACY

Our Site and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately at info@woreshe.com and we will delete it promptly.

13. THIRD-PARTY LINKS

Our Site may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any website you visit through our links.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy regularly.

15. CONTACT US

If you have any questions about this Privacy Policy, your personal data, or how we handle it, please get in touch:

Email:  info@woreshe.com

Website:  woreshe.com

Response Time:  Within 24–48 hours, Monday to Saturday.